COZYPETBOWLS

At Cozy Pet Bowls, we want you to be completely satisfied with your purchase. We understand that sometimes things don’t go as planned, and that’s why we’ve established a straightforward and hassle-free Returns Policy. Our goal is to ensure that both you and your furry friends are happy with your new pet dining solutions!

Return Eligibility

We accept returns on items that are:

• Unused and Unopened: To be eligible for a return, products must be in their original condition, unused, and in their original packaging.
• Returned Within 30 Days: We ask that you initiate your return within 30 days of receiving your order. This timeframe allows us to process your return efficiently and ensure that other pet owners can benefit from quality products.

How to Initiate a Return

To start the return process, please follow these steps:

1. Contact Us: Email our customer support team at [email protected] with your order number and details about the item you wish to return. Our team will guide you through the return process and provide you with the necessary instructions.
2. Pack Your Item: Carefully package the item in its original packaging, including any tags or accessories. This helps us ensure that the product is returned safely and in good condition.
3. Ship Your Return: You will be responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your refund to the original payment method within 5-10 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

Exchanges

If you would like to exchange your item for a different product, please initiate a return as outlined above and place a new order for the desired item. This helps streamline the process and ensures you get what you want as quickly as possible.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund. We appreciate your understanding and cooperation in these matters.

Final Sale Items

Please note that certain items marked as “final sale” are not eligible for returns or exchanges. We encourage you to review product descriptions carefully before purchasing.

Thank You for Shopping with Us

Thank you for choosing Cozy Pet Bowls! We’re committed to providing high-quality products for your pets, and we hope that you enjoy every moment of mealtime together. If you have any questions or concerns about our Returns Policy, feel free to reach out to us at [email protected]. We’re here to help!